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e-news
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Newsletter
December
2009
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Welcome
to Logi-Tech e-news. This Summer we are pleased to annouce
that we have again achieved status in South Australia's in-business
Fast Movers list for 2009. So thank you to you for
your continued support.
In
this issue we have, Logi-Tech - the Unysis perspective, Key
Issues for IT Operations Management, upcoming event information and
we introduce you to Morgyn Llewellyn in our team.
Finally, we
would like to wish you and your family a very Merry Christmas
and Happy New Year. We look forward to working with you in
2010.
Regards
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What
do our partners really think?
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Unisys is a global information technology company that
designs, builds, and manages mission-critical environments for businesses
and governments. Unisys selected Logi-Tech as its strategic partner
in the South Australian region. Logi-Tech provides technical
support and project services to Unisys clients in South Australia.
Anthony Wilson, Service Delivery Executive, Australia and New Zealand
for Unisys was recently interviewed on Logi-Tech's relationship with
Unisys, and this is what he had to say. "Logi-Tech acts
like a true partner. They work with us to ensure we get the
outcomes we need and they structure their business to ensure maximum
support. Logi-Tech are strategic and look at the long term
partnership, they don't just see it as a financial arrangement."
Anthony comments 'Logi-Tech take ownership, responsibility and
represent our organisation; truly taking care of our customers."
When asked to comment on Logi-Tech's best quality, Anthony responds,
"they deliver on commitments, are reliable and dependable, and
don't hesitate in addressing issues to improve their
service." The one improvement he would recommend is that
Logi-Tech further embrace global standards for service delivery.
Anthony comments, "Unisys has worked with Logi-Tech for a number
of years and they have never let us down. They talk openly and
address issues, getting results. Anthony adds, "Our
relationship with Logi-Tech is one of the longest running
relationships we have. Both parties value the
relationship."
When asked to comment on what he really thinks of Logi-Tech in his
own words, Anthony responds, "Logi-Tech has matured over the
years. It's a dynamic organisation, attuned to what we need it
to be. They adjust to the market, providing quality customer
service."
Anthony adds, "We regularly test the market for value for money,
capability and quality of service, and Logi-Tech remains first
choice. Logi-Tech represents tier one customers and has the
experience to deliver as a service provider to top
organisations. Logi-Tech doesn't necessarily have a profile in
the home market but are a bit of a hidden secret in Adelaide.
Logi-Tech has learnt to work as a local company with a global
mindset. They are a unique company with unique skills,
providing services to global customers on a global scale. It is
a differentiator that isn't promoted and that other South Australian
companies could not deliver. Logi-Tech use global methodology
and approaches to delivery combined with industry best
practice."
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Key
Issues for IT Operations Management, 2009
Gartner - Kris Brittain Patricia Adams
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Managing legacy and emerging technologies while
aligning IT services and business strategy is challenging under any
circumstances, but more so in the current economic climate. Gartner
identifies seven key issues to help companies prepare for the future
of IT operations management.
- How
will IT operations define IT services, align them with business
value, and manage and measure them end to end, across
multisourced environments?
- What
IT Operations Management (ITOM) strategies, architectures,
processes and best practices must the IT organisation adopt to
achieve IT operational excellence?
- How
will IT services and operations management tools evolve, and how
can organizations exploit them to achieve operational
excellence?
- What
are the steps necessary for IT operations organisations to
evolve to an Real-time infrastructure (RTI)?
- Which
vendors will play leading roles in the development of IT
services and operations management, and RTI-related markets,
products and services?
- How
will IT operations and infrastructure management need to
organize, develop and measure their people and processes to
achieve operational excellence?
- What
external factors and trends will influence ITOM?
Click here to read
the article in full.
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Thank
you for reading and if you would like further information on any of
the topics covered; please do not hesitate to contact us on 8152
4000.
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Meet the
Team
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Morgan Llewellyn joined Logi-Tech as a Senior
Engineer in January 2006 progressing to his current role of
Solutions Architect.
Morgan has over 11 years industry experience which
he utilises to provide high level technical solutions
support specialising in Citrix.
Morgan recently represented Australia in Ultimate
Frisbee at the Beach Ultimate Championships in the Philippines were
his team achieved a well deserved silver.
When not actively pursuing sports, Morgan likes to relax with a glass
of Jamesons whiskey.
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Cyber Safety in Schools
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- Do
you have concerns about the safety of your students in your
school?
- Are
students wasting time on line?
- How
do you protect students against inappropriate emails?
- What
do you really need to know, to deliver your duty of care with
absolute confidence?
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Logi-Tech are inviting schools to an informative
seminar to be held early 2010 that will provide you with the
right information.
Phone : 08 8152 4000 or
email events@logitech.com.au to register your
interest in this seminar.
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Target Audience : Principals, Bursars, Business
Managers
Or to discuss Cyber Safety in more
detail contact Peter McVey on email at Peter.McVey@logitech.com.au
or by telephone on (08) 8152 4002.
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Events
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In October we held our annual drinks at the Adelaide
Botanic Gardens Restaurant. Thank you to all of you who
attended and made the evening a great success.
In November we hosted Maximising
Wan Performance presented by our vendor partner
Citrix.
In the New Year we look forward
to providing you with professional development sessions
including Cyber Safety and Microsoft Exchange 2010.
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